A disruptive experience, for both customers and banking teams
Real-time management and collaboration
ebankIT enables financial institutions to follow up all the received interactions and access the status of current services. Provided with a global dashboard, it is possible to record and manage maps for an optimized data analysis.
Better teamwork, better performance
With the ebankIT Management System, financial institutions coordinate all the activities performed at different levels of management, from day-to-day operations to major structural modifications.
The freedom to create new services in-house
ebankIT studio is a full Integrated Development Environment (IDE) that enables rapid development of applications and services whilst maintaining high quality and performance.
Content creates new opportunities
The ebankIT platform can be integrated with any Content Management System, being completely agnostic and flexible to the financial institution’s needs.
Taking customer-care seriously,
on every stage and interaction
Exploring every communication channel
Even remotely, supporting agents can work closely with their customers, assisting them to perform any tasks and fulfill any form. Through live chat, co-browsing, video or audio call, the banking staff are always able to provide the best and most personalized customer care.
Creating personalized campaigns
Banks and credit unions gain total control over the content management, easily creating and editing new campaigns. Marketing teams are able to manage the content publishing across all channels, customizing each campaign according to the audience’s profile.