Digital retail banking for everyday life
ebankIT enables banks and credit unions to deliver digital retail banking that feels intuitive, responsive, and connected, supporting everyday financial needs while building long-term trust.
AI-Enabled Retail omnichannel platform
Deliver seamless banking experiences across every channel through a unified retail platform. Powered by Agentic AI, it enables intelligent automation, personalized customer interactions, and consistent experiences across digital and assisted touchpoints.
Retail banking in one platform
A complete suite of modular capabilities that supports acquisition, onboarding, digital banking, assisted channels, and customer engagement, and other customer touchpoints.
Quick and easy setup for new customers to gain access to the digital banking platform.
From onboarding to day-to-day activities: every service online.
Native mobile banking experiences across iOS and Android.
Support for quick banking interactions using Apple Watch or Android Wear watches.
Modern assisted banking for branch employees.
Unified customer service and assisted banking.
Increase conversions with personalized offers and digital campaigns.
End-to-end digital lending journeys.
Extend banking with third-party services and offers.
Core features
The accounts feature displays the account transactions and details for an authenticated client.
Enable the user to pick which alerts they would like to receive (e.g. account balance, transactions, login) and on which channel (email, SMS, push notifications).
View detailed product information and transaction history, with relevant details tailored to each account and product type.
Transfer funds between your own accounts with secure OTP validation. Save frequent transfers to Favourites for quick access.
This feature allows you to manage transactions by viewing and editing them.
Pay one or multiple bills in a single transaction, with flexible payment details and support for eligible accounts and payees.
Send money to Interac contacts or new recipients, with the option to save transfers as Favourites for quick and easy reuse.
Spending widgets and tailored product cards for debit and credit cards
Integrated savings product display and quick actions
Quick view of balance history and access to frequently used actions
View, edit, cancel, or skip scheduled and recurring transactions, with flexible filtering across multiple product types.
Define and execute one-off or recurring operation schedules (even if there is no core banking support).
Flexible configuration system that ensures high granularity for defining individual and cumulative transaction limits
Make business tax payments to a list of pre-defined payees, using an eligible account.
Manage document preferences and access, view, and download banking documents digitally, anytime.
Easily upload required documents, including ID, proof of address, and signed agreements, during the account opening process.
Customer experience and widget personalization
Move seamlessly between channels. Start on the web and finish in the app without losing progress or context.
Register in just a few steps, explore the platform, and open an account whenever you're ready.
Set up your app in a few clicks. Define UI themes, how to receive notifications or configure security options.
Access various personalization options from one place, including profile picture, account nicknames, notifications, and security options.
Switch between personal and business profiles instantly, without logging in again.
Access banking services anytime, on any device, from simple transfers to advanced business management.
Make the app your own by setting a favourite photo as your background for a more personal experience.
Enjoy a great web banking experience on any device, from 4k monitors to small tablets or phones.
See the processes related to secure messages and send new messages to a segment of clients.
Deliver tailored experiences with dedicated themes for retail and business customers.
Select the colour mode that is more confortable to you.
AI assistants and conversational banking deliver smarter support and more relevant interactions.
Enables the Financial Institution to gather user feedback privately and in a contextualized manner using configurable surveys.
Choose the widgets you see on web and mobile, and tailor each profile to your specific needs.
Give the user a graphical representation of their account balances and credit card limits when they arrive at their dashboard.
Provide quick access to favourite operations from the user’s dashboard.
Show a recap of recent digital channel operations on the user’s dashboard.
Provide quick access shortcuts to operations right from the dashboard.
Present the user with campaigns that are tailored to their attributes (e.g. wealth segment, demographics, etc.).
Provide a quick view of the user’s assets and liabilities.
Show all types of products and balances.
Show balance and limit for credit cards.
Check your balance without having to log in, view account balance history, and access favourite operations from the user’s home screen on their phone.
Display shortcuts to frequently used functionality.
Show balance and recent history for chequing accounts.
Lending: itscredit® powered by ebankIT
Empower customers with a seamless digital loan journey featuring real-time eligibility checks, tailored offers, and live status updates
Streamline mortgages with a fully digital journey, featuring guided applications, automated document processing, and clear progress tracking.
Enable financing in minutes with automated decisioning. Deliver instant, friction-free loan approvals, with funds automatically available in the customer’s account balance, providing a seamless end-to-end lending experience.
Optimize the credit lifecycle with a seamless digital workflow, allowing users to effortlessly submit, review, and manage loan applications
Empower users to simulate repayments, compare scenarios, and easily estimate affordability before seamlessly submitting a loan application
Accelerate decisions with intelligent AI-powered scoring models. Enhance AI-driven approval and scoring capabilities while improving accuracy and consistency in credit assessments for faster, safer loan approvals.
Accurately evaluate borrower risk profiles with advanced analytics, ensuring secure lending decisions and robust loan portfolio protection.
Maximize conversions by automatically generating personalized digital credit proposals tailored to each customer’s eligibility and profile.
Ensure full transparency by tracking every stage of the loan lifecycle in real-time, from the initial application through to disbursement.
Enable fully paperless contract execution with secure, legally binding electronic signatures directly in the digital channel.
Leverage open banking data to automatically analyze applicant income, spending habits, and affordability for instant decisions.
Deliver fast, end-to-end digital vehicle financing with integrated simulation, instant scoring, and paperless approval.
Allow customers to consolidate existing loans, request credit top-ups, or renegotiate terms directly through self-service channels.
Security that builds digital trust
Protect customers, prevent fraud, and strengthen every digital banking interaction.
Don’t take our word for it
Some of the world’s top financial institutions have already implemented ebankIT. Find out why they trust us.
Speak with a retail banking specialist