Digital retail banking for everyday life

ebankIT enables banks and credit unions to deliver digital retail banking that feels intuitive, responsive, and connected, supporting everyday financial needs while building long-term trust.

ebankIT_Website_Business Line Retail_Header Image 5
AI enabled by ebankIT

AI-Enabled Retail omnichannel platform

Deliver seamless banking experiences across every channel through a unified retail platform. Powered by Agentic AI, it enables intelligent automation, personalized customer interactions, and consistent experiences across digital and assisted touchpoints.

Retail banking in one platform

A complete suite of modular capabilities that supports acquisition, onboarding, digital banking, assisted channels, and customer engagement, and other customer touchpoints.

MacBook Pro 16_Retail Onboarding_teste
Digital onboarding

Quick and easy setup for new customers to gain access to the digital banking platform.

Core modules thumbnails_v2
Web banking

From onboarding to day-to-day activities: every service online.

Mobile banking by ebankIT
Mobile banking

Native mobile banking experiences across iOS and Android.

Wearable banking

Support for quick banking interactions using Apple Watch or Android Wear watches.

Branch

Modern assisted banking for branch employees.

Contact Centre

Unified customer service and assisted banking.

Digital sales by ebankIT
Digital sales

Increase conversions with personalized offers and digital campaigns.

Loan origination by ebankIT
Loan origination

End-to-end digital lending journeys.

Marketplace by ebankIT
Marketplace

Extend banking with third-party services and offers.

Core features

Accounts

The accounts feature displays the account transactions and details for an authenticated client.

Account alerts

Enable the user to pick which alerts they would like to receive (e.g. account balance, transactions, login) and on which channel (email, SMS, push notifications).

Account history

View detailed product information and transaction history, with relevant details tailored to each account and product type.

Transfer to my accounts

Transfer funds between your own accounts with secure OTP validation. Save frequent transfers to Favourites for quick access.

Transactions

This feature allows you to manage transactions by viewing and editing them.

Bill Payments

Pay one or multiple bills in a single transaction, with flexible payment details and support for eligible accounts and payees.

Send money

Send money to Interac contacts or new recipients, with the option to save transfers as Favourites for quick and easy reuse.

Cards

Spending widgets and tailored product cards for debit and credit cards

Savings

Integrated savings product display and quick actions

Deposits

Quick view of balance history and access to frequently used actions

Scheduled transactions

View, edit, cancel, or skip scheduled and recurring transactions, with flexible filtering across multiple product types.

Operation scheduling

Define and execute one-off or recurring operation schedules (even if there is no core banking support).

Transaction limits

Flexible configuration system that ensures high granularity for defining individual and cumulative transaction limits

Business taxes

Make business tax payments to a list of pre-defined payees, using an eligible account.

Digital documents

Manage document preferences and access, view, and download banking documents digitally, anytime.

Documents upload

Easily upload required documents, including ID, proof of address, and signed agreements, during the account opening process.

Customer experience and widget personalization

Unified experience

Move seamlessly between channels. Start on the web and finish in the app without losing progress or context.

Easy onboarding

Register in just a few steps, explore the platform, and open an account whenever you're ready.

Start wizard

Set up your app in a few clicks. Define UI themes, how to receive notifications or configure security options.

Personalization drawer

Access various personalization options from one place, including profile picture, account nicknames, notifications, and security options.

Profile switching

Switch between personal and business profiles instantly, without logging in again.

True self-service

Access banking services anytime, on any device, from simple transfers to advanced business management.

App background

Make the app your own by setting a favourite photo as your background for a more personal experience.

Responsive design

Enjoy a great web banking experience on any device, from 4k monitors to small tablets or phones.

Secure messages

See the processes related to secure messages and send new messages to a segment of clients.

Segmented UI themes

Deliver tailored experiences with dedicated themes for retail and business customers.

Light and dark modes

Select the colour mode that is more confortable to you.

AI-powered experiences

AI assistants and conversational banking deliver smarter support and more relevant interactions.

User engagement hub

Enables the Financial Institution to gather user feedback privately and in a contextualized manner using configurable surveys.

Dashboard widget personalization

Choose the widgets you see on web and mobile, and tailor each profile to your specific needs.

Account history widget

Give the user a graphical representation of their account balances and credit card limits when they arrive at their dashboard.

Favorite operations widget

Provide quick access to favourite operations from the user’s dashboard.

Operation timeline widget

Show a recap of recent digital channel operations on the user’s dashboard.

Shortcut widget

Provide quick access shortcuts to operations right from the dashboard.

Personalized campaign widget

Present the user with campaigns that are tailored to their attributes (e.g. wealth segment, demographics, etc.).

Financial overview widget

Provide a quick view of the user’s assets and liabilities.

All products widget

Show all types of products and balances.

Credit cards widget

Show balance and limit for credit cards.

Mobile system widgets

Check your balance without having to log in, view account balance history, and access favourite operations from the user’s home screen on their phone.

Personal shortcuts widget

Display shortcuts to frequently used functionality.

Chequing accounts widget

Show balance and recent history for chequing accounts.

Lending: itscredit® powered by ebankIT

Features modules_Personal lending 2
Personal loan

Empower customers with a seamless digital loan journey featuring real-time eligibility checks, tailored offers, and live status updates

Mortgage

Streamline mortgages with a fully digital journey, featuring guided applications, automated document processing, and clear progress tracking.

Instant loan

Enable financing in minutes with automated decisioning. Deliver instant, friction-free loan approvals, with funds automatically available in the customer’s account balance, providing a seamless end-to-end lending experience.

Loan applications

Optimize the credit lifecycle with a seamless digital workflow, allowing users to effortlessly submit, review, and manage loan applications

Loan calculators

Empower users to simulate repayments, compare scenarios, and easily estimate affordability before seamlessly submitting a loan application

AI scoring

Accelerate decisions with intelligent AI-powered scoring models. Enhance AI-driven approval and scoring capabilities while improving accuracy and consistency in credit assessments for faster, safer loan approvals.

Risk analysis

Accurately evaluate borrower risk profiles with advanced analytics, ensuring secure lending decisions and robust loan portfolio protection.

Digital loan offers

Maximize conversions by automatically generating personalized digital credit proposals tailored to each customer’s eligibility and profile.

Application tracking

Ensure full transparency by tracking every stage of the loan lifecycle in real-time, from the initial application through to disbursement.

e-Signature and Digital contracts

Enable fully paperless contract execution with secure, legally binding electronic signatures directly in the digital channel.

Open banking integration

Leverage open banking data to automatically analyze applicant income, spending habits, and affordability for instant decisions.

Auto loans

Deliver fast, end-to-end digital vehicle financing with integrated simulation, instant scoring, and paperless approval.

Debt consolidation & refinancing

Allow customers to consolidate existing loans, request credit top-ups, or renegotiate terms directly through self-service channels.

ebankIT_Website_Platform_Security_26_Faster frictionless login and authorization

 

Security that builds digital trust

Protect customers, prevent fraud, and strengthen every digital banking interaction.

Don’t take our word for it

Some of the world’s top financial institutions have already implemented ebankIT. Find out why they trust us.

Jeff Wong
Jeff Wong Chief Digital, Information and Technology Officer at Coast Canada, Canada

Our internal stakeholders really loved working with ebankIT. Why? When we sit at the table, every decision we make is focused on our members, and we actually believe that ebankIT really cares about our members.