What will you learn?
Combining humanized tech with straightforward access to human support through chat or voice calls is a reliable way to improve onboarding.
Automated KYC processes and ID verification will reduce abandonment and lay the foundations for better customer relationships.
Clients want to be able to perform all tasks in one seamless, end-to-end omnichannel journey that can be accessed via mobile or any other of their devices.
A straightforward step-by-step guide to the transformation of digital onboarding for banks and credit unions.
Automated onboarding processes remove the need to employ staff to carry out manual work and free up existing employees to focus on more challenging tasks.
Transform onboarding today and win in tomorrow’s hyper-competitive market
Competition and disruption
When it comes to onboarding, banks have serious abandonment issues. A number of studies have found that large numbers of potential new customers fail to complete onboarding and abandon the process when they encounter a point of friction.
It is time to change. The transformation of onboarding is an opportunity to achieve competitive differentiation, drive greater efficiencies, and unlock sustained revenue growth. Leaders that make the right decisions now will ensure their onboarding processes win new customers, rather than turn them away.
Although historically overlooked and underfunded, onboarding is an area of increased focus and investment for global banks.
The evolution of onboarding
This report will enable financial institutions to understand the challenges around onboarding and devise strategies for developing seamless end-to-end digital journeys. In an era of rising competition and technological disruption, onboarding is more important than ever before.