Within the ebankIT platform, the backoffice acts as the center of your omnichannel experience. This module gives you the necessary leverage to customise and administrate all of the business information, without requiring any additional support from IT teams. Establish a better experience for your teams, with parameterizing tools aggregated on the platform, administrate end-users and creating transactional workflows, allowing you to keep your focus on what’s import for you and your business.
Putting your customer as your main concern, the Monitoring tool allows you to add even more value to your business. It enables you to follow up all the received interactions in our Contact Center solution and access the status of the established services. Provided with a global dashboard, it is possible to record and manage maps for an improved and optimized analysis of previous and current data.
Collaborate with your customers
Provide a better and active experience to your customers by supporting them in real-time collaboration. On your customer’s screen, supporting agents can work together with your customers, assisting them on forms or even subscribe online. Either start an engagement throught live chat, video or audio call, supporting agents will be able to provide with optimized customer care to meet all the necessary requirements.
Supporting your business all the way
The ebankIT Management System empowers its users to administrate effortlessly the system of the platform and business logic. Key purpose of the EMS is to enable the creation of users and assign to the main roles of your bank and providing synergy between tech and business.
Keeping it simple
The platform can be integrated with any Content Management System, being completely agnostic and flexible to your bank’s needs. Be totally in control of your content, with intuitive editing experience even for your most complex projects.
Putting your customer as your main concern, Monitoring tool allows you to add even more value to your business. It enables you to follow up all the received interactions in our Contact Center solution and access the status of the established services. Provided with a global dashboard, it is possible to record and manage maps for an improved and optimized analysis of previous and current data.
Augmented Reality Solution brings you closer to a new experience with the bank, virtualy interacting with personal finances by using ebankIT mobile banking application.
Interact with real environments and combine virtual elements to your customers operations, providing a personal simulation based on user’s real information. Throught scanning specific images, it is possible to add an extra layer of personalized animated information to day-to-day banking operations.
We offers the Studio (a development tool within the ebankIT Platform), Middleware, Analytics, Monitoring Center, Security Center, Management System and Access Management.