ebankIT Internet Banking is available for Retail, Business and Corporate clients. Fully responsive and customizable, in accordance to User Experience (UX) best practices, ebankIT’s Internet Banking Application provides easy access to all enabled banking features. The business and corporate editions add multiple Account logins (roles) with entitlements (the ability to set access permissions and transaction approvals).
ebankIT Mobile Banking provides full, optimized access to all enabled banking features, including accounts, transfers, BillPay, cards, remote cheque deposits, savings and other products through smart devices (smartphone, tablet or smartwatch). Besides being fully native (hybrid available upon request), the Apps are customized according to the financial institution’s requirements, branding and UX guidelines, as well as secured with biometric login and authentication.
ebankIT Watch Banking directly supports Apple’s WatchOS, Google’s Wear OS and Tizen, all out-of-the-box. As financial institutions increase their reliance on digital services, ebankIT Watch Banking offers quicker and easier ways to check account balances, pay bills and request specific services such as cheque books.
More efficiency, more business
The new generation branch frontoffice is oriented towards organizing daily branch activities, creating new ways and opportunities to contact clients and deliver complete and accurate customer service. The ebankIT Branch Frontoffice provides front desk and commercial customer servicing as well as backoffice functions.
ebankIT Contact Center is a specialized web-based solution for contact centers, with telephony integration, enabling contact center agents to manage contacts through a single interface: e-mails, chats, calls and IVR customer service. It provides a complete customer service solution, which allows: checking the unified client view, starting operations based on simple steps, campaigns and customer service scripts as well as complaints management.
Digital capability and functionality are impacting every aspect of the banking industry. While banking executives will need to prioritize digital investments, there may be no better place to start than with the new client onboarding process.
The benefits of using a mobile device to streamline new account openings are beginning to reach the branch network. Mobile functionality, such as turning a smartphone into a document and ID scanner with character recognition (OCR) for improved accuracy, reduced friction and risk management, is replacing the slow, error-prone desktop processes at many banks and credit unions.
