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Unlocking Workforce Potential in Digital Banking

Recorded on June 11, 2025

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SPEAKERS 

Mafalda Ferreira, Academy manager at ebankIT
 
 

SUMMARY

Discover how to transform your team into a high-performing asset! ​ebankIT academy delivers specialized training that drives business growth, enhances customer satisfaction, and leads digital innovation.

Key topics

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Workforce development

Explore how strategic investment in people creates long-term returns. It reduces turnover and builds institutional knowledge.​

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Value-adding skilled team

Learn how specialized banking expertise drives innovation. It creates differentiation in a competitive market.​

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Customer satisfaction

Discover how skilled employees deliver superior experiences. They build stronger customer relationships and loyalty.​

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ebankIT Academy

Understand how our Academy ensures support for partners and customers. We help professionals excel in the digital banking landscape.​

 

Transcript 

00:00:00 - Introduction

Mafalda Ferreira from the ebankIT Academy discusses transforming teams into high-performance assets.

Mafalda highlights several key points, such as the importance of the Workforce. She emphasizes that people are the most valuable asset in any business, including the banking sector.

Another key point is continuous Learning. She highlights the need for continuous learning to stay ahead of industry trends and create a sustainable competitive advantage.

She also emphasises the importance of investing in People. She stressed the importance of investing in workforce development to build skilled teams and increase customer satisfaction.

She then introduces the ebankIT Academy, which offers specialized training to help professionals excel in the digital banking landscape. She describes the academy's training initiatives, including tailored programs and industry-recognized tools.
She outlines the process of assessing team needs, aligning content with strategic objectives, and delivering engaging learning experiences.

Finally she encourages viewers to empower their workforce and schedule a meeting to explore how the ebankIT Academy can support their team.

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