The new generation frontoffice is aligned to organize daily branch activities, create new ways and opportunities to contact customers, completing an agile customer service. The frontoffice tool arranged to grasp all the branches sections: branch frontoffice, as well as contact center.
A specialized web-based solution for contact centers, with telephony integration, enabling contact center agents to manage contacts through a single interface: e-mails, chats, calls and IVR customer service. It allows a complete customer service: checking the unified client view, starting operations based on simple steps, campaigns and customer service scripts as well as complaints management. A service with quality and simplicity for your clients´ satisfaction.
The new generation branch frontoffice is oriented to organize daily branch activity, create new ways and opportunities of contact with clients and a complete and fast customer service. The frontoffice tool is projected to grasp all the branches’ sections: front-desk and commercial customer service as well as backoffice.
Putting your customer as your main concern, the Monitoring tool allows you to add even more value to your business. It enables you to follow up all the received interactions in our Contact Centre solution and access the status of the established services. Provided with a global dashboard, it is possible to record and manage maps for an improved and optimized analysis of previous and current data.
Augmented Reality Solution brings you closer to a new experience with the bank, virtualy interacting with personal finances by using ebankIT mobile banking application.
Interact with real environments and combine virtual elements to your customers operations, providing a personal simulation based on user’s real information. Throught scanning specific images, it is possible to add an extra layer of personalized animated information to day-to-day banking operations.
We offers the Studio (a development tool within the ebankIT Platform), Middleware, Analytics, Monitoring Center, Security Center, Management System and Access Management.