ebankIT Summit | Carlos Estrela, CEMAH
At the ebankIT Summit 2025, Carlos Estrela (CIO at CEMAH) shares how his team tackled customer experience challenges, streamlined operations, and embraced innovation with the ebankIT Digital Banking Platform. From overcoming complex internal processes to aligning IT priorities with customer needs, Carlos highlights the journey of CEMAH and why customer-first digital transformation is essential for every financial institution. Discover what does it take for a bank to deliver the digital experience customers expect.
Why choose ebankIT?

Customer experience
CEMAH needed a platform that could meet customer expectations across all digital banking channels. They were searching for a solution that would provide a seamless, intuitive experience.

An omnichannel platform
ebankIT's provides a solution that meets CEMAH needs perfectly. The platform is highly intuitive, making it easy for customers to use which has increased customer satisfaction for the bank.
Continuous innovation
Keeping up with innovation is a big concern for CEMAH bank in order to maintain its customer base. With ebankIT, the bank consistently stays ahead of new trends and innovations in the market.
Want to know more? Ask for a demo and discover the ins and outs of ebankIT Omnichannel Platform