Expert tips
AI agents
AI agents are transforming the industry by enhancing customer service and lowering costs, while also enabling innovative business models. As the sector evolves, AI will be at the core of this major shift.
Challenges for banking executives
AI expertise is in short supply. Most banks are unable to develop their own AI solutions and must rely on third-party providers. With limited talent available, banks need to rethink their business models to fully leverage AI.
Foster trust
Technology is designed to enhance human capabilities but people continue to be essential for building trust and engaging with customers. However, leveraging technology is key to increasing efficiency and reducing costs.
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