What will you learn? Here are our takeaways:
Find out how many banks are planning to adopt GenAI. "By 2028, GenAI will be embedded in more than 80% of banking products and solutions, allowing customers to contextualize offerings and advice."
Discover which use cases senior banking executives are prioritizing, including "code generation, fraud prevention, contact center assistants, personalized products and marketing content generation".
"The risks that banking CIOs are most concerned about include the misuse of AI for fraud, model hallucinations, data privacy risks and output biases."
Details of the current and planned adoption of GenAI in banking and investment services, which is expected to increase as leaders better understand its capabilities and applications.
Discover more about GenAI’s disruptive effect on areas such as compliance, customer experience, the automation of manual work, or content discovery and creation.
Download Gartner® report on the GenAI revolution in banking
The numbers
Banking CIOs focused on deploying GenAI to create business value should fast track the GenAI journey by selecting use cases such as fraud prevention that provide real benefits to the business while equally considering their feasibility and internal- and external-market readiness.
Planning for change
"Establish a cross-functional governance board to craft a policy for safe experimentation and usage of GenAI capabilities by identifying use cases for experimentation, ensuring proper control and oversight through human verification, clear decision rights and disclosure obligations." Discover other recommendations by reading the full report.
%20without%20SAM%20-%20Maturity%20Level%20-%202-KO%20edit.webp?width=160&height=57&name=67768-ebankIT%20Platform%20-%20CMMI%20Development%20V2.0%20(CMMI-DEV)%20without%20SAM%20-%20Maturity%20Level%20-%202-KO%20edit.webp)
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}