Contact Center

Contact Center

The Contact Centre application allows banks to maintain permanent contact with their costumers, manage contacts and execute relevant transactions, all in one screen.

In order to deliver a complete customer service package, this highly specialised solution has telephony integration, allowing voice calls and enabling users to follow and reply to contacts. To further optimise the experience, a media bar allows users to manage contacts from customers with CTI and IVR applications.

Contact Center

  • Agent Desktop
  • Unified Client View
  • Client Identification
Contact Center

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