Software Development

Technical Writer

Who we are

ebankIT is a fintech company that enables banks and credit unions to deliver humanized, personalized, and accessible digital experiences for their customers. By adopting the ebankIT Omnichannel Digital Banking Platform, financial institutions are powered to offer an increasingly innovative user experience across every modern digital channel, from mobile to web banking, from wearable gadgets to the metaverse and beyond. Today, the ebankIT Omnichannel Digital Banking Platform is licensed to institutions in 11 countries, serving millions of customers and members.

About the role
We are building our Digital Experience team and would love you to join us. 
As a Technical Writer, you will have to produce documentation.
In this role, writing must be your passion! We will make sure you will learn new things and have fun while doing it. It will be a very dynamic and interactive role.
What you’ll be doing
You rock at:
  • Being able to plan, create and maintain high-quality customer-facing and internal documentation (user guides, technical documents, release notes, etc.); 
  • Being able to quickly grasp complex technical concepts and make them easily understandable in text and pictures; 
  • Editing, clarifying, and proofreading content produced by non-writers, and mentor to improve their writing skills;
  • Outstanding attention to quality and detail; 
  • Solid knowledge of Microsoft Office.
You are good at: 
  • Managing multiple and competing priorities in a fast-paced, constantly changing environment;
  • Being able to work independently as well as in a collaborative team environment;
  • Being responsible and dynamic.
You have: 
  • Academical Degree in Computer Science or similar; 
  • 2+ years' experience as a Technical Writer in a SAAS company;
  • An analytical mind, research, and exploration skills;
  • Strong communication skills;
  • Fluency in English.
Your functions: 
  • Produce high-quality documentation that contributes to the overall success of our products;
  • Work with the development teams to obtain an in-depth understanding of the product and the documentation requirements;
  • Collaborate with them to deliver clear, concise and useful documentation.
What you’ll have

At ebankIT, we encourage our employees to be bold, make decisions, and work in a collaborative way in a friendly and positive environment.

You can count on:

  • Solid principles based on a fair system;
  • Dynamic and open-minded people;
  • A continuous concern with employee’s personal development;
  • A hybrid working model;
  • Flexible schedule that allows you to keep your personal commitments;
  • A cozy and modern office;
  • Innovative and dynamic projects;
  • The opportunity to work with the latest technologies;
  • Competitive rewards, always compatible with your career path;
  • Happy Hours, Team Buildings, and Social events;
  • Social-Responsibility Initiatives supporting different causes through the year;
  • Well-being plan, including partnerships with gymnasiums and healthy food companies, sports events, healthy snacks, and thematic workshops.
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