Contact Center

Contact Center

The Contact Centre application gives the opportunity to be in permananet contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. An even more specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with CTI and IVR applications.

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Bitnami