Contact Center - omnichannel banking solution
The contact center solutions industry is in the midst of what can best be described as a major transformation. Our contact center is designed to fit with his ultimate purpose: Make it easier for your customers to contact with your bank.
Improve your customer experience with our Contact Center Solution, enabling your customers to accomplish a series of consultations and transactions, while seeing their answers replied quickly.
Ongoing processes and campaings
CTI Interaction Tool Bar
Process and Performace
Identification may be done through various security questions, client information and validating the positions of their Omni-Channel PIN.
Unified Client View
Historic of contacts
Customer Service Scripts
On Going Campaigns
Area dedicated to consult ongoing campaigns available, with general information regarding the scope of the campaign.
Have your bank to have a more effective, faster way to communicate with your clients, increasing the quality of the services supplied towards customer satisfaction. Our Solution supports IVR, Call, e-mail, chat and commercial campaigns.